Store Policies

To cancel an order, call us at (717) 523-3922 as soon as possible. Orders cancelled before the kitchen starts preparing your food receive a full refund. Once preparation has begun, we can no longer cancel the order.

If anything is wrong with your order — a missing item, an incorrect dish, or a quality problem — contact us within 24 hours and we’ll make it right with a replacement or a refund of the affected items.

Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Pickup orders are prepared at 5610 Derry St, Harrisburg, PA 17111. We’ll have your order ready at the counter — just give the name on the order.

If delivery is offered at checkout, any delivery fee and estimated time are shown before you pay.

All online payments are processed securely by our payment processor and go directly to Swatara Restaurant & Bar — the restaurant is the seller of record for your order. Your card details travel to the payment processor over an encrypted connection; we never see or store your card number. Prices are shown in USD with an itemized subtotal, any fees, applicable sales tax, and your tip before you confirm payment. On pickup and dine-in orders the tip goes 100% to the restaurant. On a delivery arranged through a courier service, the driver tip is passed to the driver.

What we collect.When you order we take your name, phone number and email, the items you chose and any note you add, and — for delivery — your address and any delivery notes. For a table order placed from a table’s QR code we also keep which table it was for. If you request a reservation we take your name, phone number, optional email, party size, the date and time, and any note. If you leave a review on this site we take the name you type, your star rating and your words, and we keep a scrambled (hashed) form of your internet address only to limit how often one person can post. Payment details go straight to our payment processor; we never see or store your card number.

What it is used for.Preparing your order, delivering it, updating you about it, handling refunds and disputes, and meeting the restaurant’s tax and accounting obligations. Order confirmations, status updates and receipts are part of the sale and cannot be switched off. About 30 minutes after an order is picked up or delivered we also email a thank-you with a link to leave a review; it carries no offer, and we do not send it to anyone who has unsubscribed from marketing email. Reservation requests are used to confirm or decline the booking, and we email you about it if you gave an email address.

Marketing.If you have ordered from this restaurant or requested a reservation with an email address, we may email you about specials, deals, new dishes and news, and may remind you about us if you have not ordered in a while. You are included without having to sign up separately, and you can opt out at any time. These emails are sent on the restaurant’s behalf through the GoldenDoko platform, say they are promotional, and carry the restaurant’s name, postal address and an unsubscribe link (one click, and your email app may also offer its own unsubscribe button). We keep a record of which marketing emails were sent to which address so that no one receives the same one twice. Unsubscribing takes effect immediately and we do not add you back. It is recorded for this restaurant; because the restaurants on the platform send through the same email system, it may also stop promotional emails from other restaurants on the platform. Unsubscribing does not stop order confirmations, receipts or other messages about an order you placed. We do not send marketing text messages. Your phone number is used only to reach you about an order or reservation you placed, and to give the courier on a delivery.

Who receives it.This storefront runs on the GoldenDoko platform, operated by GoldenDoko LLC, which processes order data on the restaurant’s behalf. The restaurant receives your order and reservation details, including your name, phone number and email, and its staff can keep private notes about a customer. To deliver an order we pass a third-party courier service your first name, phone number, delivery address and any delivery notes or hand-off choice you gave, along with the order number, the food subtotal and any driver tip, and nothing else. Your card details go to our payment processor, and the providers that host this site, store its data and send its emails handle your information only to run the site, on our instructions. We don’t sell your information and we don’t share it for third-party advertising.

The chat helper.Tapping one of Doko Bot’s buttons is answered in your browser. A question you type is sent, with the last few lines of that chat, to our AI service provider so it can answer from this restaurant’s published menu and details. It is not linked to your name or orders, and we don’t keep the chat. Please don’t type card numbers or other private details. The chat helper is meant for adults ordering food, not for children.

Cookies and similar storage. To work, this site keeps your cart, and the table you scanned if you order from a table, in your browser; the table is forgotten after at most three hours. It also remembers which notices and pop-ups you have already seen or closed. We may also count visits to this site with analytics that does not use cookies. We do not place advertising cookies or trackers on this site.

Children.This site is for adults. You must be 18 or older to place an order, and alcohol is never sold online. We don’t knowingly collect information from children under 13. If you believe a child has given us their details, contact the restaurant or GoldenDoko LLC at hello@goldendoko.com and we will delete it.

How long we keep it. Order records are kept for as long as they are needed to fulfil the order, handle any refund or dispute, and satisfy tax and accounting requirements. Reservations, published reviews and the record of marketing emails sent are kept too. None of this is automatically deleted.

Your choices. You can unsubscribe from marketing email at any time using the link in any marketing email. To ask what we hold about you, to correct it, or to ask for it to be deleted where the law allows, contact the restaurant at the number below or GoldenDoko LLC at hello@goldendoko.com. Use of this site is also governed by our Terms of Service.

Call or text us at (717) 523-3922 or visit us at 5610 Derry St, Harrisburg, PA 17111. Current hours are shown on the homepage.